MUXTOOL AUSTRALIA / ORDER SUPPORT
Track your order.
Your next project is worth looking forward to. Check your order status and find the delivery information you need.
FROM OUR DOOR TO YOURS
Less wondering.
More planning.
Have your order number handy and use the same email address or mobile number you entered at checkout.
LET’S FIND YOUR ORDER
Track your order.
Enter your details below. Both fields are required.
We use these details to look up your order. Privacy policy
Already have a tracking number?
Use the link in your dispatch email, or open our parcel-tracking partner.
WHAT TO EXPECT
From checkout
to your next project.
A simple guide to the delivery process. These steps are general guidance, not your live order status.
- 01 / CONFIRMED
Keep your confirmation.
Your order confirmation includes the order number you’ll need for the lookup above.
- 02 / DISPATCHED
Look out for an update.
Once your order ships, we’ll email your tracking details. Allow up to 48 hours for tracking information to appear.
- 03 / ON ITS WAY
Follow your delivery.
Check the dispatch link for parcel updates. If something doesn’t look right, get in touch with your order number.
PLAN AHEAD
A little delivery know-how.
Timing is based on our shipping policy. Working days exclude weekends and public holidays.
Typical dispatch after payment
Estimated delivery time
Allow up to 14 working days from order to receipt. Free shipping on all orders.
A FEW QUICK ANSWERS
Good to know
while you wait.
For anything else, our team can help you with your order.
Contact MuxTool ↗Where do I find my order number?
Why can’t I find my order?
Why hasn’t my tracking updated?
My order is taking longer than expected. What should I do?
My parcel arrived damaged. How can you help?
Can I change my delivery address?
A LITTLE HELP GOES A LONG WAY